FAQs

Ordering

I don’t fit in any of your standard sizes. What should I do?

You can have a custom fit made by providing your own measurements. Please refer to our size chart for instructions on how to measure.

I don't know which size I should order.

Our size charts can be found on each product page. If you're unsure about your size, shoot us a message and we'll be glad to assist in selecting the best size for you.

How can we avail the logo program?

We charge a one-time fee of ₱ 1,400.00 for the logo design program. This service is to convert your logo in JPG format to a digital code that is readable by our embroidery machine. Aside from that, there is a per-piece price for logo embroidery, which varies based on the size.

When will I receive my order?

Due to an influx of orders, our items will take time, you can expect your orders to be processed in 21-28 business days (3-4 weeks), excluding holidays and weekends upon receipt of payment.

How can I check the status of my order/s?

We always make sure to hit our 3-4 weeks lead time (or earlier than that). You can also check the status of your orders in our Track Order page.

Do you give special discounts for bulk order?

No, we don’t. As much as we’d like to give special discounts, we have high labor cost to maintain the quality of our products. We sincerely hope you understand.

Do you accept custom-designed scrubs?

Yes, but it only applies for a minimum order of 10 pax. For those interested to custom design items in bulk, please contact us through email.

We are ordering in group, can we schedule an appointment to have our measurements taken in the hospital by your staff?

Yes, but it only applies for a minimum of 10 pax. Please contact us through direct message to schedule an appointment.
Shipping & Delivery

Can I change my shipping method even if I’ve already paid for my order?

Yes, you can send us an email at help@otgscrubs.com and we can help you change your shipping method.
Alterations / Repair

I want to have my orders repaired. What should I do?

You may visit our Returns & Exchange policy page for more information.